Refund Policy
30 Jul 2026
1. Method of payment
The entry fee is paid exclusively by payment card via the bank's hosted page, in Serbian dinars (RSD). Any refund is issued back to the same card used for payment, via the bank.
1a. Refund method (statement)
In the event of a refund to a customer who previously paid by payment card, in part or in full, and regardless of the reason for the return, Sportsko Udruženje Horizont is obliged to make the refund exclusively via VISA, Master, Maestro, Amex and Dina payment methods, which means that at the seller's request the bank will refund the funds to the cardholder's account. Refunds are made exclusively to the payment card account used for the payment, by reversing the original transaction — never in cash and never to another account.
2. Changing distance
Moving to a shorter distance does not carry a refund of the price difference. Moving to a longer distance is charged the price difference; this is not covered by this refund policy but by the registration terms (point 4).
3. Participant-initiated cancellation
The entry fee is not refunded under any circumstances — not in case of injury, illness or any other inability to take part, and not even with a medical certificate. Race registration is a service related to leisure activities provided on a specific date, so the consumer's right of withdrawal from a distance contract does not apply to it (Article 38 of the Serbian Consumer Protection Act — exceptions to the right of withdrawal).
4. Cancellation or material change by the organizer
If the organizer cancels a race or makes a material change (e.g. a date change) that prevents a participant from taking part, participants are entitled to a full refund of the paid entry fee or a transfer of their registration to the next edition, at their choice. Notice is sent by email to the address on the registration.
5. Removal from a race by the organizer
In cases where the organizer removes a registration (e.g. incorrect details, breach of race rules), any refund is considered on a case-by-case basis and recorded in the system; it is not automatic.
6. Processing time
Approved refunds are processed via the bank within a period that depends on the participant's card-issuing bank, typically up to a few business days from when the organizer initiates the refund.